If problems occur during the operation of Benno MailArchiv, the first step should be to determine in which component of the system the error is likely occurring.

• Archiving - benno-archive
• Search and display - benno-rest
• Advertisement - benno-web

In the next step, each component will be examined in more detail.

Zuerst sollte festgestellt werden, ob der Archivierungsprozess definitiv läuft. Dieses kann am sichersten mit Hilfe von ps auf der Konsole festgestellt werden.

# ps ax|grep bennoarchive

The output should list a Java process. In this case, the service's log file should be examined (su).

If the Java process is not listed here, you should try starting it manually.

systemctl stop benno-archive systemctl start benno-archive

If starting via init script does not work, a direct start should be tested to display any error messages from the startup procedure.

su -s /bin/sh -c 'cd /opt/benno;java -jar bennoarchive.jar' - benno

The test can be ended with Ctrl-c .

The next step is to output the last line of the archiver's log file.

tail -30 /var/log/benno/archive.log

Under normal operating conditions, the start time of the daemon is recorded here. If emails have already been archived, this will also be displayed here.

2017-12-08 13:32:03,587 INFO Starting bennoarchive: 2.4.1 (171206112108) / bennocore: 2.4.1 (171207144008)
2017-12-08 13:32:03,587 INFO Starting management server on 127.0.0.1:2555
2017-12-08 13:48:33,592 INFO Read file /srv/benno/inbox/arch.XXreZhjL.eml.processing
2017-12-08 13:48:37,162 INFO Store Message in container BennoContainer/2017:F0707D587F16756B8F9D817682822349E60A878B5EE50A1E20F7BB66AC90400800

Der REST-Daemon wird ebenfalls per ps überprüft.

# ps ax|grep bennorest

The output should list a Java process. In this case, the service's log file should be examined (su).

If the Java process is not listed here, you should try starting it manually.

service benno-rest stop service benno-rest start

If starting via init script does not work, a direct start should be tested to display any error messages from the startup procedure.

su -s /bin/sh -c 'cd /opt/benno;java -jar bennorest.jar' - bennorest

The test can be ended with Ctrl-c .

The next step is to output the last line of the archiver's log file.

tail -30 /var/log/benno/rest.log

Under normal operating conditions, the start time of the daemon is recorded here. If emails have already been archived, this will also be displayed here.

2017-12-18 13:36:00,506 INFO Starting bennorest: 2.4.1 (171214140912) / bennocore: 2.4.1 (171207144008)
2017-12-18 13:36:02,124 INFO License in /etc/benno/benno.lic is valid
2017-12-18 13:36:02,124 INFO Starting Jetty server from file /etc/benno/jetty.xml
2017-12-18 13:36:02,207 INFO Read shared secret from /etc/benno/rest.secret